Our Policies

Delivery

Delivery times are estimates only.  We do our best to work with you in arranging a convenient time.  Windswept Stone is not responsible for damages past the curb.  A driver’s recommendation or assurance ability to drop without damage is no way a warranty against damage.  Customer’s responsibility when requesting delivery beyond curb line includes cost of towing.

Delivery will be coordinated with the customer to best of our ability.  The area must be clearly marked where delivery is to be placed.  If no one is at home or jobsite at time of delivery, attempts will be made to place material where requested.  Windswept Stone is not liable or responsible for misplacement.  We reserve the right to place material in separate location based on site conditions and are not responsible for damages past the curb line.

For COD (cash on delivery) deliveries, someone must be present, or other arrangements be made in advance.  Additional delivery charges may apply if scheduled delivery time is missed by customer. 

Loading

Loading of materials on premises is done at customer’s own risk.  We make every effort to load your vehicle with appropriate care, but cannot prevent scratches, dents or other mishaps because of loading heavy and awkward materials.  We recommend making other arrangements if this is a concern.  Bulk Stone, Mulch, Topsoil and Sands are loaded heavy.  It is the customer’s responsibility to count items before leaving our stone yard.  Shortage claims after leaving the yard will not be honored.

Estimate/Quote for Materials

We do not guarantee against errors in design or calculation.  We offer estimates of quantities as an added service to assist our customers in their purchase.  Crucial aspects of your job are out of our control.

Special Order & Return Policy

Special order of products are arranged as needed.  Special order products require a 50% down payment which is not refundable if refused for reasons other than product defect.  Time estimates of special ordered products are out of Windswept Stone’s control; however we will work with our suppliers to get your products to you as soon as possible. 

15% restocking charge will apply to all returns.  All returns must be accompanied by a receipt and must be in saleable condition, at our sole discretion.  Bulk products are not returnable.  Refunds will be issued in the same form they were paid for by or with store credit.  Refunds by check will be refunded no sooner than 14 days after return.

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